Services
Every organization we work with runs into one of three situations: building something new, fixing something that isn't landing, or trying to bring a patchwork of data products together into one coherent system. Below are the ways I help with each — as a short, fixed-scope engagement, a facilitated session, or ongoing advisory support.
Fixed-Scope Engagements
New Data Product or Service Design
For building something new, grounded in real audience understanding.
I base a new product or service on understanding its target users and their decision needs through structured discovery involving actual users with different roles before designing or developing. This research informs strategy and leads to a validated prototype for confident implementation, rather than assumptions.
For complex projects like a public data portal, expect a longer process; ask about the scope.
Full Product or Service Revamp
People stop using tools not due to distrust, but because of overwhelm, confusion, and quiet abandonment.
I start with current-user research to find where they get lost, overwhelmed, and create workarounds. Then, I define a future vision and develop a testing plan for your team to continue after I'm gone. This ensures a validated direction for improvements and a sustainable way to learn from real use, avoiding outdated, one-time assessments.
There's also a lighter option (Diagnostic & Testing Plan) that quickly shows what's not working and provides a testing plan your team can run independently without a full redesign.
For organizations with multiple data products that grew up independently and now need to integrate.
Unify/Scale a Portfolio or Ecosystem
I analyze assets by audience and decision type, then create a shared design system and governance framework. This ensures efficient dashboard development and tailored information for each audience, avoiding generic solutions. The process can start with establishing a design system or unifying a fragmented portfolio into a single hub.
The result is a consistent user experience, faster, cost-effective development, and less duplicate work.
Explainer & Report Design
Simplifying complex information (clinical, political, or technical) so audiences can understand and respond effectively.
I start with audience research, identifying who the readers are, their knowledge, and balancing explanations to avoid clutter. This guides report creation, with ongoing verification of accuracy. The result is content that engages and earns trust, plus a method for future calibration.
Workshops & Facilitated Sessions
A relaxed small-group session focusing on real data from your organization, not generic examples — ideal for teams intimidated by data or unsure where to start. Your team gains confidence with data, a shared language, and new perspectives.
Build shared language around data together.
Mixer
Jam
A short, hands-on session with sticky-note mapping and structured facilitation helps a cross-functional team align on framing a complex problem, surface assumptions before design or build, and leave with a shared problem frame, early hypotheses, and clarity on priorities and next steps.
Align everyone before the real work starts.
Executive Data Experience Strategy Workshop
A facilitated executive session combines discussion with hands-on mapping of your data landscape, aiming to align your leadership team on a good data experience and priorities. You receive a capability map, a prioritized roadmap, and an aligned leadership team, not just agreement.
Get leadership strategically aligned.
Ongoing Advisory
Fractional Data Experience Advisor
For organizations that need senior judgment on data and AI decisions, without a full-time hire.
Monthly relationship reviews, key meetings, and leadership advice ensure ongoing access to senior judgment. This promotes consistent decision-making, fewer stalled projects, and an experienced review before decisions are finalized.
I speak about human-centered data design, AI trust, and what it takes to build data systems people believe in, drawing on 15+ years of hands-on work and my forthcoming book, Data Humanism in Practice.
Recent talks: From Smart Cities to Humane Cities (Anticipation 2026, Milan) and
The More Data, The Less Meaning (Design Matters 2026, Tokyo).